Service Policies

Policies of

SERVICE

SERVICE DESCRIPTION

IQOVE Through its website, it displays consumer products such as sportswear, among others, and services such as product delivery, which are available to consumers for their general knowledge, serving as a reference for the sale and purchase and the provision of services.

For the purchase and sale of products and the provision of the service, consumers must be fully identified and follow the following procedure:

  1. Select the product. Once selected, the consumer will be able to view the characteristics through photographs and the total value of the product.
  2. Log in to the platform, specifying details such as full name and address, among others.
  3. Select the delivery location. The exact address where the selected product(s) will be delivered must be provided.
  4. Product validation. A summary of the product will be displayed to the consumer, allowing them to validate and confirm the information of the selected product.
  5. Adding the product to the shopping cart. By adding an item to the shopping cart, the consumer expresses their willingness to purchase a specific product, having been sufficiently informed about its characteristics, with the option to purchase it or not. IQOVE It has complete autonomy to limit the entry of products into the shopping cart based on quantity.
  6. Value and payment. The total amount to be paid for the purchase of the selected product(s) will be made available to the consumer, and payment will be made to
  7. Form of payment. The consumer must select the payment method they wish to use, with the option of paying by credit card, debit card, or bank transfer securely through the EPayco server.
  8. Summary and email. Once the above steps have been completed, a summary will be sent to the consumer by email with this information in detail.
  9. Billing. The sales invoice, detailing the transaction made by the consumer, will be issued and delivered to the customer.

PRODUCT DESCRIPTION

The products exhibited by IQOVE They have a general and graphic description in photographic format, which is carried out based on legal visualization practices, which, in any case, depend on the device where the consumer views the product and the description.

  1. SIZES: The customer declares that they understand and accept that the size indicated on the products and their respective packaging may vary and differ from the size the customer normally wears, given that the manufacturer uses its own molds.

    It is the consumer's responsibility to review and thoroughly understand the specifications given on the website, and in case of any doubt, they should request information from IQOVE by any of the means provided for that purpose.

  2. COLORS: IQOVE We have made every effort to ensure that the colors of the products shown in the photos are as close as possible to reality. However, the color of the products may change or vary due to factors such as lighting, contrast, and the quality of the computer monitor on which the image is displayed, among others. IQOVE cannot guarantee that the colors displayed on the website correspond exactly to what the consumer can see.

  3. INVENTORY AVAILABILITY: The client declares that they understand and accept that between the moment they select the product on the website and the moment the transaction is effectively accepted by the respective financial institution , the selected product may be out of stock, therefore, IQOVE is authorized to return the transaction and the money paid for the out-of-stock product, without this situation generating any liability for IQOVE, nor the right of the client to request compensation for damages.