PERSONAL DATA MANAGEMENT

Our objective with this policy is to establish the criteria for the collection, storage, use, circulation, and deletion of personal data processed by IQOVE , corresponding to natural or legal persons with whom it has or has had a relationship, such as, but not limited to, employees and their family members, shareholders, consumers, clients, distributors, suppliers, business partners, contractors, advisors, creditors and debtors, for the following purposes and conditions:

SCOPE

This policy applies to all personal information registered in the databases of IQOVE , acting as the data controller.

OBLIGATIONS

IQOVE is aware that personal data belongs to the individuals to whom it refers and only they can decide about it. In that sense, IQOVE will use the collected personal data only for the purposes for which it is duly authorized and, in all cases, respecting the current regulations on the protection of personal data.

IQOVE will fulfill the duties foreseen for those responsible for processing the data, contained in article 17 of Law 1581 of 2012 and any other regulations that govern, modify or replace it.

DATA CONTROLLER

IQOVE , with its main office located at Carrera 57 # 38-290, interior 1724, Bello, Antioquia. Website: www.iqove.com and phone: (+57) 305 330 81 37.

PROCESSING AND PURPOSE

The treatment that will be performed. IQOVE, the processing of personal information will involve the collection, storage, use, and circulation of the following events and/or activities:

CLIENTS:

• To transfer the collected information to the different areas of IQOVE, when it is necessary for the development of its operations (portfolio collection and administrative collections, treasury, accounting, preparation of activities, workshops, among others).
• For responding to judicial or administrative requests and complying with judicial or legal mandates.
• For the registration of personal data in the information systems of IQOVE and in their commercial and operational databases.
• To fulfill the obligations undertaken by IQOVE with its clients and consumers when purchasing our products.
• To strengthen relationships with our consumers and clients, by sending relevant information, taking orders, and evaluating the quality of products and services.

Note: By providing or entering their data through the website, the client declares under oath that the information is true and current.

SUPPLIERS

• To carry out activities related to the purchase of goods and services.
• To invite them to participate in selection processes and events organized or sponsored by
• For the evaluation of compliance with their obligations.
• To register in the systems and databases of
• To process your payments and review outstanding balances.

COLLABORATORS

• Verifying employment and personal references, and conducting security checks.
• To carry out the activities specific to the human resources management area, such as payroll payment, affiliations to entities belonging to the social security system, welfare activities, and occupational safety and health, the exercise of the employer's power to impose sanctions, etc.
• Notify authorized contacts in case of emergencies, during working hours, or while carrying out work-related activities.
• Plan business activities.

HOW THE DATA IS OBTAINED

We can carry out the activities of collecting and storing personal data through physical mail, email, mobile device, website, mobile applications or through any known digital or similar communication mechanism, or through the voluntary and direct provision that the owner of the personal data provides to IQOVE through the different mechanisms mentioned above. When the consumer makes a purchase through the website, they must provide information such as address, neighborhood, municipality and department, landline and/or mobile phone, identification document, among others.

RIGHTS OF THE HOLDERS

• To access the provided data that has been processed, free of charge.
• To know, update, and rectify your information in the face of partial, inaccurate, incomplete, fragmented data, data that is misleading, or data whose processing is prohibited or has not been authorized.
• Request proof of the granted authorization.
• Revoke the authorization and/or request the deletion of the data, provided that there is no legal or contractual obligation that prevents their deletion.
• Refrain from answering questions about sensitive data. Answers concerning sensitive data or data of girls, boys, and adolescents will be optional.

DUTIES OF THE PERSON RESPONSIBLE FOR PERSONAL DATA

• To effectively guarantee the data owner's exercise of their rights in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other regulatory standards.
• Request and keep proof of the respective authorization issued by the owner of the personal data for the processing thereof.
• Inform the data subject about the purpose for processing their data and the protection policies that have been adopted for it.
• Update and/or rectify personal data in accordance with the instructions or requests made by the data subject.
• Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.

ATTENTION, REQUESTS, INQUIRIES AND COMPLAINTS

Data subjects may contact the person responsible for handling requests, complaints, and claims regarding the processing of their personal data via email: iqove.admon@gmail.com

In order to process and handle your request, you must provide the following information:

• Full name, surnames, and identification.
• Contact information (physical and/or electronic address and contact phone numbers).
• Reasons or facts that give rise to the claim, with a brief description of the right you wish to exercise (to know, update, rectify, request proof of the authorization granted, revoke it, delete, access the information).

 

The maximum period provided by law to resolve your claim is fifteen (15) business days, counted from the day after the date of receipt. When it is not possible to address your claim within that period, IQOVE will inform the interested party of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

Once the terms set forth in Law 1581 of 2012 and other regulations that govern or supplement it have been met, the data subject whose right of access, updating, rectification, deletion, or revocation has been denied, in whole or in part, may bring their case to the attention of the Superintendency of Industry and Commerce – Delegation for the Protection of Personal Data.

INTERNATIONAL TRANSFER AND TRANSMISSION

The information and data provided may be subject to transmission and/or transfer to third countries, for the execution of activities related to IQOVE or with the treatment described in these policies.

For the transfer and international transmission of personal data, the provisions of Article 26 of Law 1581 of 2012 and Article 24 of Decree 1377 of 2013 shall be observed.

VALIDITY

This personal data processing policy is effective from January 1, 2023.

The databases in which personal data will be recorded will remain valid as long as their deletion is not requested by the interested party and provided that there is no legal obligation to keep them.